14 Nov 2019
On November 14th, 2019 between SEDNA experienced an issue where no messages were sending for users that log in via sednanetwork.com. Some messages received a non-delivery report with undisclosed as the reason during this time. All messages that were actioned to send during this time were sent after the incident was resolved including those that received a non-delivery report.
This issue occurred due to a communication block between the backend workings of SEDNA and the service we use to launch features to tenants. The feature flag was not enabled correctly and in turn, the system was checking for a feature that was not enabled for users during its regular processing.
Actions and opportunities for improvement
2 Any issues with this feature should result in the mail still being sent and not stopped - IN PROGRESS